Shipping policy
1. Order Processing & Dispatch
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Processing Time: Orders require 7 to 14 business days for processing, quality control, and preparation prior to dispatch.
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Origin: All orders are fulfilled and dispatched directly from our manufacturing facility in China.
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Orders are processed Monday through Friday.
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Any modifications to the delivery address must be submitted to 4kteesonline@gmail.com prior to the official courier dispatch notification.
2. Courier & Shipping Costs
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Courier: All orders are dispatched exclusively via FedEx Express.
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Cost: 4K Tees provides 100% Free Express Shipping on all deliveries to the United States and Canada.
3. Tracking & Delivery Parameters
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Upon dispatch from the facility in China, a FedEx Express tracking number will be issued to the registered email address.
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No PO Boxes: FedEx Express requires a physical residential or commercial address for delivery. Orders addressed to PO Boxes will be placed on hold until a valid physical address is provided.
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4K Tees is not liable for transit delays caused by FedEx operational constraints, severe weather events, or international customs clearances.
4. Customs, Duties, and Taxes
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As goods are dispatched internationally into North America, consignments may be subject to US or Canadian import duties, border taxes, and customs processing fees.
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Liability: The customer is solely responsible for all applicable import duties and taxes levied by border authorities.
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Refusal to clear customs or pay mandatory import fees, resulting in the return or destruction of the package, will result in a deduction of all associated FedEx return shipping costs from the final USD refund.
5. Lost or Stolen Packages
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If a FedEx tracking number indicates a package has been delivered, but the recipient has not received it, a formal investigation must be initiated directly with FedEx. 4K Tees will assist in providing all necessary documentation to support the claim.
Direct Support: 4kteesonline@gmail.com