Refund policy

4K Tees operates exclusively as an online platform servicing the United States and Canada. All transactions are strictly processed in USD. We provide complimentary express shipping across North America. This policy outlines return and exchange procedures in compliance with United States Federal Trade Commission (FTC) guidelines and applicable Canadian provincial consumer protection laws.

1. Standard Return Policy

Customers have 30 calendar days from the date of delivery to request a return.

Eligibility Requirements

  • The item must be unused, unworn, and in the original condition received.

  • All original tags, product packaging, and proof of purchase must be included.

  • Returns must be pre-authorised. Items dispatched to our returns facility without prior authorisation will be rejected.

Initiating a Return

  • Submit a request directly to 4kteesonline@gmail.com.

  • Include the order number, item details, reason for return, and photographic evidence for any defects.

2. Return Shipping Handling

Customer Responsibility

  • For returns initiated due to a change of mind or incorrect sizing, the customer is liable for the return shipping costs to our designated online returns facility.

4K Tees Responsibility

  • If the return is necessitated by our error (incorrect item dispatched, product defect, or transit damage), 4K Tees will issue a prepaid return label at no cost to the customer.

3. Exchanges

To expedite an exchange process:

  • Request a return for the original item via 4kteesonline@gmail.com.

  • Upon return authorisation, place a new order for the desired product.

4. Exceptions and Non-Returnable Items

The following merchandise is ineligible for return or exchange:

  • Sale and clearance inventory.

  • Balaclavas and intimates (strictly enforced for hygiene compliance).

5. Defective, Damaged, or Incorrect Goods

Deliveries must be inspected immediately upon receipt.

  • If an item arrives damaged, defective, or incorrect, notify 4kteesonline@gmail.com within 48 hours of delivery.

  • Include photographs and order details. Verified anomalies will be resolved immediately via replacement or refund.

6. Refund Processing

  • Upon receipt and physical inspection of the returned goods, approved refunds will be credited to the original payment method (in USD) within 10 business days.

  • Processing timelines are dependent on the receiving financial institution. If funds have not cleared after 15 business days, contact support.

7. Contact & Administration

This policy is subject to operational amendments. Continued use of the 4K Tees platform constitutes agreement with the active terms.

Direct Support: 4kteesonline@gmail.com